Trade Client Service Analyst at CitiBank

DEADLINE: Not Specified

JOB TYPE: Full Time

JOB LOCATION: Lagos State

The Trade Client Service Analyst is a specialist in Trade Products who works one-on-one with clients to identify their business needs and assist them with their day-to-day Trade transactions.

The Trade Client Service Analyst will also take end-to-end ownership of the Trade Transactions for their clients, inclusive but not limited to inquiries, investigations, quality and timeliness of service. This is to ensure the provision of the best-in-class Customer Service experience to our clients

Responsibilities:

  • Collaborate with internal teams as the processing teams to facilitate processing of trade transactions
  • Attending to Customer calls/emails for handling/responding to Customer Queries; resolving exceptions raised by operations team.
  • Participates in Monthly in- Country Service meetings.
  • Tracking & monitoring of priority transactions to ensure transactions are processed within specified TAT
  • Monitor exception to client transactions, informing the client, follow-up for resolution and liaising with operations to complete processing.
  • Following up with different stakeholders i.e. the Offshore Banks, Business/Coverage teams, Products Team, Risk Units and the Clients, for timely resolution of pending transactions.
  • Provide transaction-based guidance to the client for operational and other requirements
  • Attend to queries and inquiries from the client and providing them timely update on transaction status
  • Escalating any challenges/delays in processing to Branch, Relationship and Product Teams
  • Proactively calling customers to obtain feedback on a regular basis
  • Proactive periodic Report rendition to all trade clients (Weekly/Monthly)
  • Staying on top on Industry trends and regulatory policy changes that impact the trade clients

Qualifications:

  • Relevant experience
  • Demonstrated experience with cash management processing and transaction services

Education:

  • Bachelor’s/University degree or equivalent experience

How to Apply

Apply via the link below.

https://jobs.citi.com/job/lagos/trade-client-service-analyst/287/69860640864

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